AI-Powered Contact Center & Communication Suite
AI-Powered Contact Center & Communication Suite
What is Syntra?
What is Syntra?
Syntra is a next-generation contact center solution designed to streamline customer communication across every digital and voice channel. Built with AI at its core, Syntra empowers businesses to personalize conversations, automate workflows, and enhance agent productivity — whether on-premise or in the cloud.
Syntra is a next-generation contact center solution designed to streamline customer communication across every digital and voice channel. Built with AI at its core, Syntra empowers businesses to personalize conversations, automate workflows, and enhance agent productivity — whether on-premise or in the cloud.
Omnichannel Customer Engagement
Omnichannel Customer
Engagement
Syntra unifies voice, chat, email, SMS, video, and social messaging apps into one seamless platform. Customers can start a conversation on one channel and continue it on another without losing context.
Syntra unifies voice, chat, email, SMS, video, and social messaging apps into one seamless platform. Customers can start a conversation on one channel and continue it on another without losing context.
True Omnichannel Conversations: A single interface for all channels.
True Omnichannel Conversations: A single interface for all channels.
Seamless Handoffs: Let customers switch channels without repeating themselves.
Seamless Handoffs: Let customers switch channels without repeating themselves.
AI-Powered Routing: Smartly assign interactions to the right agent or bot.
AI-Powered Routing: Smartly assign interactions to the right agent or bot.
Consistent Experience: Maintain context across every customer touchpoint.
Consistent Experience: Maintain context across every customer touchpoint.
Everything You Need to Run a Modern Contact Center
AI-Driven Self-Service (IVR & NLP): Natural language bots resolve queries instantly.
Automatic Call Distribution (ACD): Route calls and chats to the best-suited agent.
Predictive & Adaptive Dialing: Boost contact rates with intelligent outbound campaigns.
Agent Assist & Sentiment Analysis: AI guides agents in real time with suggestions and customer emotion insights.
Omnichannel Quality Management: Monitor and score 100% of interactions across channels.
Seamless Integrations: Connect with CRMs, ITSMs, and AI tools in just a few clicks.
Everything You Need to Run a Modern Contact Center
AI-Driven Self-Service (IVR & NLP): Natural language bots resolve queries instantly.
Automatic Call Distribution (ACD): Route calls and chats to the best-suited agent.
Predictive & Adaptive Dialing: Boost contact rates with intelligent outbound campaigns.
Agent Assist & Sentiment Analysis: AI guides agents in real time with suggestions and customer emotion insights.
Omnichannel Quality Management: Monitor and score 100% of interactions across channels.
Seamless Integrations: Connect with CRMs, ITSMs, and AI tools in just a few clicks.
Why Businesses Choose Syntra
Why Businesses Choose Syntra
Omnichannel Made Easy: One platform for every channel, no silos.
AI at the Core: Drive efficiency with automation, insights, and smarter workflows.
Agent Productivity Boost: Unified interface and AI tools reduce handling time.
Delight Customers: Personalized, consistent experiences increase satisfaction.
Enterprise-Grade Reliability: Active-active architecture ensures 100% uptime.
Future-Ready & Compliant: Supports HIPAA, PCI DSS, GDPR, and SOC 2 compliance.
Get In touch
Ready to Go Digital with Confidence?
Ready to Go Digital with Confidence?
Talk to us today or explore how we can transform your operations.
Talk to us today or explore how we can transform your operations.
Dar Al Salam Freej AL Qbeesat - St - Al Danah - E5 - Abu Dhabi
©2025 Digital Shift. All rights reserved
Dar Al Salam Freej AL Qbeesat - St - Al Danah - E5 - Abu Dhabi
©2025 Digital Shift. All rights reserved